Dear Glenn,

I work at a physical therapy clinic with only two employees besides the owner. The other employee does just what needs to be done to get by. I’m going on vacation and when I told her I needed her to do the insurance billing while I’m gone, she said she was hoping the owner’s wife would come in and do it. She reluctantly told me to teach her the “bare minimum… I don’t want to know how to do that job.” I’m really getting tired of this attitude. She is doing sub-par work even though she thinks she is working herself to death. What can I do till then?

Sandy in Arkansas