Dear Glenn,

I’m an EMS director and have two volunteer drivers who are losing their ability to be safe under the wheel of an ambulance. How should I approach them to let them know their work has been appreciated but it’s time to stop volunteering as a driver? You couldn’t find two people more helpful and interested in being part of a crew that responds to help others. I need some expert advice on how to let go of two good people without severing a good relationship with feeling of rejection.

Carla in West Virginia